Our Policy

This Privacy Policy was last updated on 8 October 2021.

We are dedicated to safeguarding your privacy in alignment with the New Zealand Privacy Principles. We acknowledge that when you opt to share information about yourself, you place trust in us to handle it responsibly and in your best interests. Consequently, we have implemented the following policies to ensure the protection of your personal information.

Information We Collect

When you interact with our service via our website, we may collect the following personal information from you:

Your email address: We collect your email address to ensure unique logins, send notification emails, and assist our customer support processes.

Your first and last name: We collect your first and last name to address you. Providing your real first and last name is optional. If you choose not to enter your real name, we will address you by whatever name you provide.

Your phone number: We collect your phone number to respond to technical support queries. Providing your phone number is optional. If you choose not to provide your phone number, we will not contact you by phone.

Your location: We collect your location to geolocate items when you scan labels. Providing your geolocation is optional. If you disable location on your device and geolocation information does not reach our website, a geolocation record for the scanned item will not be created.

Technical information about your browser and connection: We collect technical information about your browser and connection, including your IP address, date and time of your visits to our website, your clicks and activity on our website, the referring website (if any) through which you clicked through to our website, and identifying information about your browser, device, and operating system. This information helps us understand how people use our website and determine the web standards we may need to comply with for compatibility with your browser.

Billing and/or purchase information: We collect billing address, shipping address, and credit card information for billing and shipping purposes only. We store only the last two digits of credit card numbers, along with the name on the card, expiry date, and a unique token for reference with our payment processor. The full card number is not stored anywhere on our systems, and it is never in our possession, even transitively, as credit card interactions occur directly with Windcave.

Entered Information: Any information entered into forms on our website is collected and may be stored on our servers for the purpose of providing the service to you.

Under the Privacy Act legislation, you can ask to see any information we may hold about you, and you also have the right to have any inaccuracies corrected by us. We will comply with such requests to the extent required by the Privacy Act legislation within fourteen (14) days of receiving your request. We may ask you to verify your identity to help us respond efficiently. If you would like to request a copy of your information or have it corrected, please contact us at support@ezicheq.com, or call 0800 225 605, or write to us at 5 Matthews Avenue, Palmerston North 4410.

Information Sharing

We share your email address and first name with SendGrid (Twilio) in order to send you emails. Please refer to the SendGrid Privacy Policy.

We may share your email address, first and last name, and phone number with Facebook in order to assist our customer support process. Please refer to the Facebook Privacy Policy.

We share your geolocation data with Google via the Google Maps API in order to translate latitude and longitude into a street address. Please refer to the Google Privacy Policy.

We share technical information about your browser and connection with Google via Google Analytics in order to help us understand how people use our website. Please refer to the Google Privacy Policy.

We share billing and/or purchase information with Windcave in order to process payment. Please refer to the WindCave Privacy Policy.

We store information you enter on our website on servers hosted by Amazon Web Services. Please refer to the Amazon Web Services Privacy Policy. We store backups on Google Cloud for disaster recovery purposes. Please refer to the Google Privacy Policy.

Except as detailed above We do not share, give, sell, rent, or lease information to third parties and Your Personal Information will only be disclosed to those employees within Our organisation who have a need to know in order to ensure You are provided with information about Our products and Services or to request Goods and Services through this Website.

Storing and Securing Your Information

When interacting with this website your information will pass through a secure server using SSL (secure sockets layer) encryption technology. The encryption process ensures that Your information can not be read by or altered while in transit.

While held in our prossession We will take all reasonable steps to ensure that your information will only be used for the purposes stated in this document. We will maintain security safeguards to protect Your information and will take all reasonable steps to ensure that Your information is not disclosed to any unauthorised person or entity.

Our staff have access to the information we collect for technical and support purposes.

Most of the information collected is stored on Amazon Web Services, which hosts our website, and also on Google Cloud as backup files for disaster recovery.

Other Data Protection Rights

You may have the following data protection rights:

• (a) To access, correct, update or request deletion of Personal Information. We will take all reasonable steps to ensure that the data We collect is reliable for its intended use, accurate, complete and up to date.
• (b) In addition, individuals who are residents of the European Economic Area “EEA” can object to processing of their Personal Information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting Us using the contact details provided in the "Questions and Concerns" section below.
• (c) Similarly, if Personal Information is collected or processed on the basis of consent, the data subject can withdraw their consent at any time. Withdrawing Your consent will not affect the lawfulness of any processing We conducted prior to Your withdrawal, nor will it affect processing of Your Personal Information conducted in reliance on lawful processing grounds other than consent.
• (d) The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

Questions & Concerns

If You have any questions or comments, or if you have a concern about the way in which We have handled any privacy matter, please use our contact form via this Website to send us a message. You may also contact us by postal mail or email at:

For EEA Residents: For the purposes of EU data protection legislation, the Data Protection Officer (DPO) of Your Personal Information can be contacted at info@ezicheq.comFor Non-EEA Residents:Attention: Privacy Officer
info@ezicheq.com

Cookies

We and our partners may use various technologies to collect and store information when you use this website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. These web beacons track certain behavior such as whether the email sent through the website was delivered and opened and whether links within the email were clicked. They also allow Us to collect information such as the recipient’s:

• IP address, browser, email client type and other similar details;
• Tracking Website usage and traffic;
• Reports are available to Us when We send email to You, so We may collect and review that information.

These cookies do not read Your hard drive but may be stored on Your hard drive to enable Our Website to recognise You when You return to the same.

Mailing Lists

If at any time you are on a mailing list of ours then you may request to be removed from the same and We will comply with your request if there is no unsubscribe button provided then please contact us with your request using the “Contact Us” section of this website.

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